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At SoSME, we proudly support a wide spectrum of industries with intelligent, scalable, and sustainable ERP, SaaS, and PaaS solutions.

 

Our platform is designed to adapt to the unique operational needs, regulatory environments, and growth ambitions of each sector.

Retail & E-Commerce

Increase Efficiency, customer experience, and data accuracy 

01

Point of Sales (POS)

  • Seamless Sales Processing at Physical Retail Outlets 

  1. Fast and intuitive interface for cashiers to process sales, returns, and exchanges.

  2. Real-time synchronization with inventory and accounting modules.

  3. Barcode scanning and product lookup with pricing and tax rules applied automatically.

  4. Offline mode to continue transactions during network outages, with automatic syncing once reconnected.

  • Support for Multiple Payment Methods (Cash, Card, Mobile Wallets)

  1. Integration with payment gateways and hardware (e.g., card readers, QR code scanners).

  2. Accepts diverse payment options:

  3. Cash

  4. Debit/credit cards

  5. Mobile wallets (e.g., Apple Pay, Google Pay, STC Pay)

  6. Gift cards and store credit

  7. Split payments (e.g., part cash, part card)

  8. Configurable for region-specific tax and payment regulations

  • Customer Loyalty and Membership Management

  1. Enroll customers into loyalty programs directly at the POS.

  2. Track points, rewards, and promotional eligibility based on purchase history.

  3. Offer discounts or free items based on loyalty tiers or accumulated points.

  4. Connects to CRM for personalized offers and targeted promotions.

  5. Display loyalty status at checkout and apply benefits automatically.

  • Returns and Exchange Handling

  1. Centralized return management

  2. Exchange processing

  • Customer communication and tracking 

  1. Automated emails/SMS updates for return status and refund timelines

  2. Self-service portal for customers to initiate returns, download labels, and track progress

03

Customer Relationship Management (CRM)

  • Capture customer data, purchase history, and preferences

  • Targeted marketing campaigns and personalized promotions

  • Customer support ticketing and feedback management

05

Order and Fulfillment Management

  • Real-time stock tracking across multiple stores and warehouses

  • Automated reorder alerts and supplier management

  • SKU and barcode management

  • Centralized order processing from all sales channels

  • Shipping and delivery tracking integration

  • Returns and exchange handling

02

Pricing and Promotions

  • Flexible Pricing Rules and Discount Structure

  1. Rule-based pricing: Set prices based on quantity, location, customer tier (e.g., retail vs. wholesale), or sales channel.

  2. Volume discounts: Automatically apply discounts for bulk purchases (e.g., “Buy 10, get 5% off”).

  3. Tiered pricing: Offer progressive price reductions based on purchase quantity thresholds.

  4. Time-based pricing: Enable special pricing during specific times (e.g., happy hour, clearance sales).

  5. Customer-specific pricing: Assign custom prices or discounts to VIPs, partners, or frequent buyers.

  6. BOGO and bundle offers: Create “Buy One Get One” or bundled product discounts with conditional rules.

  • Campaign and Seasonal Promotion Management

  1. Promotion calendar: Schedule start and end dates for various campaigns (e.g., Black/White Friday, Eid, Back to School).

  2. Multi-channel campaign deployment: Launch unified promotions across POS, website, and mobile app.

  3. Auto-activation of promotions: Trigger discounts or price changes automatically during campaign periods.

  4. Promo code management: Generate and track the use of promotional codes with usage limits.

  5. Performance tracking: Monitor the impact of campaigns in terms of revenue, conversion, and ROI.

  • Cross-Channel Pricing Consistency

  1. Centralized pricing engine: Manage all prices from a single control point to reduce errors and maintain consistency.

  2. Real-time updates: Ensure instant reflection of price changes across all channels and devices.

  3. Channel-aware promotions: Adapt the same promotion logic to work on both online and offline platforms.

  4. Customer trust and satisfaction: Prevent pricing mismatches that cause confusion or dissatisfaction.

  5. Audit trails: Track pricing changes over time for transparency and compliance.

04

 E-Commerce Platform integration

  • Sync product catalog, pricing, and promotions between ERP and online stores

  • Order management across online and offline channels

  • Automated inventory updates after online sales

Analytics and Reporting

06

  • Sales performance by product, store, and channel

  • Customer behavior insights

  • Inventory turnover and demand forecasting

Hospitality & Restaurant

Manage Front-of-house operations, accelerate order-taking, Enhance guest experiences 

01

Point of Sale (POS) for Restaurants

  • Fast Order Entry with Customizable Menus                

  1. Intuitive touchscreen interface for rapid order input

  2. Visual menu with categories, modifiers (e.g., toppings, cooking preferences), and combo options

  3. Support for dine-in, takeout, and delivery orders

  4. Quick edits and substitutions without restarting the order

  • Table Management and Seating Plans

  1. Interactive floor plan with real-time table status (vacant, occupied, reserved)

  2. Assign servers to tables for accountability and tips tracking

  3. Manage table turns, merge or split tables

  4. Waitlist and reservation integration

  • Split Bills, Multiple Payment and Tips Handling

  1. Easily split bills by item, guest, or amount

  2. Support for multiple simultaneous payment types (cash, card, mobile wallet, gift card)

  3. Built-in tipping options with percentage suggestions

  4. Auto allocation of tips to servers and shift report.

  • Create, Update, and Price Menu Items Easily

  1. Add and modify menu items with images, descriptions, and custom modifiers (e.g., toppings, spice level).

  2. Set dynamic pricing based on location, service type (dine-in, delivery), or time (e.g., lunch specials).

  3. Link menu items to recipes and ingredients for accurate cost and inventory updates.

  4. Multi-language support for international operations.

  • Track Ingredient Usage and Recipe Costing

  1. Define standardized recipes with ingredient quantities and yields

  2. Track actual vs. expected usage for waste analysis

  3. Automatic cost calculation based on ingredient prices

  4. Adjust food cost margins and menu pricing with real-time cost fluctuations

  • Seasonal Menu and Special Promotion Management

  1. Schedule limited-time offers or seasonal items (e.g., Ramadan menu, summer drinks)

  2. Activate promotions linked to loyalty programs or sales campaigns

  3. Monitor performance of temporary menu items and promotions

03

Menu & Recipe Management

02

Reservations & Customer Management

  • Table Reservations and Waitlist Management

  1. Real-time table availability display based on seating plans

  2. Accept reservations via phone, POS, website, or mobile app

  3. Manage walk-ins and waitlist with estimated wait time notifications

  4. Reservation reminders and no-show tracking

  • Customer Profiles, Preferences, and Loyalty Programs

  1. Maintain detailed customer profiles (visit history, favorite dishes, dietary preferences)

  2. Segment guests for targeted promotions or VIP treatment

  3. Track and reward loyalty points, visit frequency, or referrals

  • Feedback Collection and Service Ratings

  1. Collect customer feedback via digital receipts, tablets, or post-visit surveys

  2. Rate service, food quality, and overall experience

  3. Link feedback to specific staff or shifts for performance management

04

Integration

  • Mobile/Tablet Ordering and Kitchen Display System (KDS) Integration

  1. Tableside ordering via mobile or tablet, synced directly with kitchen

  2. Orders instantly displayed on KDS screens in the kitchen by course and priority

  3. Reduce paper tickets with real-time status updates (e.g., in prep, ready, served)

  4. Notify waitstaff when orders are ready for delivery to the table

  • Integration with Food Delivery Aggregators  

  1. Orders from third-party delivery platforms automatically synced into the POS/KDS system.

  2. Unified dashboard for managing in-house, takeaway, and aggregator orders in one place.

  3. Aggregator-specific tags, delivery times, and order types visible to kitchen and staff.

  4. Auto-synchronization of menu items, prices, availability, and modifiers with delivery platforms.

Manufacturing & Production

Optimize Process, Enhance production efficiency, quality control, and cost management 

01

Production Planning & Scheduling

  • Detailed Production Scheduling and Capacity Planning

  1. Develop daily, weekly, or monthly production schedules based on sales orders, forecasts, and inventory levels

  2. Analyze machine, labor, and shift availability to allocate resources effectively

  3. Support for both forward (start from current date) and backward (plan from due date) scheduling

  4. Visual charts and dashboards for production timelines, constraints, and bottlenecks

  • Work Order Management and Tracking

  1. Create, release, and track work orders for each production job or batch

  2. Include details such as quantity, BOM, routing steps, assigned operators, and due dates

  3. Real-time updates on work order status: Planned → Released → In Progress → Completed → Closed

  4. Link work orders to customer orders, projects, or inventory replenishment needs

  • Bill of Materials (BOM) Creation and Version Control

  1. Define multi-level BOMs including components, subassemblies, labor, and overhead costs

  2. Manage alternative or substitute components for flexibility during shortages

  3. Version control to track historical BOM changes and approve revisions

  4. Automatically calculate material requirements and costs based on BOM and routing

02

Shop Floor Control

  • Real-Time Monitoring of Production Status and Machine Utilization

  1. Live dashboards showing production order status, job progress, and completion rates

  2. Integration with IoT devices, sensors, and PLCs to monitor machine performance

  3. Alerts for downtime, idle machines, or delays in workflow

  4. Visualization of OEE (Overall Equipment Effectiveness)

  • Labor Tracking and Shift Management

  1. Time and attendance tracking for shop floor personnel

  2. Assign and monitor tasks by operator, machine, or work center

  3. Shift planning with coverage optimization and labor forecasting

  4. Performance analysis based on output, downtime, and attendance

  • Quality Checks and Defect Tracking

  1. In-process and post-production quality checks linked to work orders

  2. Visual inspection records, measurement logs, and test criteria

  3. Immediate defect logging with root-cause tagging

  4. Integration with Quality Management for follow-up actions

03

Maintenance Management

  • Preventive Maintenance (PM)

  1. Schedule routine maintenance tasks based on time intervals, usage hours, or production cycles

  2. Generate automated work orders with required checklists and spare parts

  3. Calendar view for upcoming maintenance tasks by equipment or department

  • Corrective Maintenance (CM)

  1. Trigger repair tasks based on real-time equipment failure alerts

  2. Track issue source, assigned technician, parts used, and resolution time

  3. Prioritize tasks based on severity and production impact

  • Equipment and Asset Management

  1. Maintain a complete digital record of all machinery and production equipment

  2. Asset registration with specs, serial numbers, warranties, and service history

  3. Categorize assets by type, location, department, or criticality

  4. Link each asset to related spare parts, manuals, and inspection documents

  5. Track asset lifecycle and depreciation (optional integration with Finance)

  6. Assign maintenance ownership and responsibilities

  • Downtime Tracking and Reporting

  1. Monitor and log downtime events with cause codes (e.g., mechanical, electrical, operator error)

  2. Real-time alerts for critical downtime incidents

  3. Integration with production and machine sensors (IoT) for automated capture

  4. Downtime analysis dashboards showing trends, duration, frequency, and impact

04

Quality Management

  • Quality Control Workflows and Compliance Tracking

  1. Define and enforce quality inspection points across production stages

  2. Automate pass/fail decisions and hold/release actions

  3. Track compliance with ISO, FDA, HACCP, or other industry standards

  4. Create workflows for handling deviations and anomalies

  • Inspection Records and Audit Trails

  1. Digital storage of inspection results, certificates, and photos

  2. Audit trails for all quality actions and user interactions

  3. Support for sampling plans, AQL methods, and batch traceability

  4. Auto-trigger inspections for specific products, lots, or vendors

Transportation & Logistics

Enhance operational efficiency, gain real-time visibility, and deliver superior customer service.

01

Fleet Management

  • Maintenance Scheduling and Fuel Management

  1. Preventive maintenance planning based on mileage, usage, or time intervals

  2. Fuel consumption monitoring with analytics on efficiency and cost leaks

  3. Integration with fuel cards or telematics devices

  • Driver Management and Compliance Monitoring

  1. Maintain driver profiles, licenses, certifications, and shift records

  2. Monitor behavior (e.g., speeding, idle time) with telematics integration

  3. Alert system for upcoming license renewals or training requirements

  • Real-Time Tracking of Vehicles and Assets

  1. Live GPS tracking of vehicles and critical assets for route visibility, ETA estimation, and theft prevention

  • Centralized Order Processing and Dispatching

  1. Consolidate orders from various sales channels into one dispatch queue

  2. Auto-assign deliveries to appropriate vehicles or partners based on rules

  3. Real-time dispatch dashboard with status monitoring

  • Delivery Scheduling and Tracking

  1. Allow customers to select preferred delivery time slots

  2. Real-time tracking of delivery progress with ETA updates

  3. SMS/Email notifications for dispatch, delays, and arrival

  • Proof of Delivery and Electronic Signature Capture

  1. Capture digital signatures, photos, or QR code scans on mobile devices

  2. Auto-upload signed delivery receipts into ERP records

  3. Support for contactless delivery workflows

03

Order & Delivery Management

02

Shipment & Freight Management

  • Route Planning and Optimization

  1. Route suggestions to minimize delivery time and fuel usage

  2. Considerations for traffic, weather, delivery time windows, and vehicle type

  • Load Planning and Cargo Tracking

  1. Optimize load distribution based on vehicle capacity and delivery schedule

  2. Track cargo condition and location using IoT or barcode scanning

  3. Handle mixed-loads and multi-drop deliveries

  • Freight Cost Calculation and Billing

  1. Auto-calculate charges based on distance, weight, route, and fuel cost

  2. Generate invoices and integrate with financial modules

  3. Manage rate agreements with carriers and customers

04

Compliance & Safety Management

  • Regulatory Compliance Tracking

  1. Maintain documentation for customs, transportation permits, and certifications

  2. Automatic flagging of missing or expired documents

  3. Country- and region-specific compliance templates

  • Safety Incident Reporting and Management

  1. Log and investigate vehicle incidents, breakdowns, and safety violations

  2. Generate corrective action reports and analyze trends over time

  • Driver Hours and Documentation Management

  1. Track driver working hours and breaks to comply with labor and driving laws

  2. Digital logbooks for daily inspection reports and duty logs

Construction & Projects

Enhance operational efficiency, gain real-time visibility, and deliver superior customer service.

01

Subcontractor Management

Contract Creation & Scope Definition

  1. Digital Contract Templates: Standardized forms with clauses for scope, timelines, penalties, and payment terms.

  2. Scope Breakdown: Define deliverables by work type (e.g., electrical, HVAC, finishing) and link them to the project’s BOQ/WBS.

  3. Linked Milestones: Attach each scope item to specific project phases for automated progress tracking.

  4. Approval Workflow: Multi-level approvals (PM, finance, legal) before contract activation.

  5. Document Control: Version history for contract revisions and amendments.

​

Subcontractor Billing & Progress Payment Tracking

  1. Progress Claim Management: Subcontractors submit billing claims (percentage complete or quantity-based) through the ERP.

  2. Automated Verification: Compare claims against site progress data and approved work.

  3. Retention Deduction: Automatically withhold the agreed retention percentage from each payment.

  4. Integration with Finance: Approved payments flow into accounts payable; supports multi-currency if needed.

  5. Variation Order Handling: Adjust billing amounts for approved changes in scope.

 

Performance Monitoring Against KPIs

  1. KPI Library: Define performance metrics such as on-time delivery, defect rate, safety compliance, and productivity.

  2. Automated Data Capture: Pull metrics from DPRs, inspection reports, and project schedules.

  3. Scorecards & Dashboards: Visual representation of each subcontractor’s performance over time.

  4. Penalty/Reward Triggers: Apply penalties for delays or award bonuses for early completion.

  5. Vendor Ranking: Maintain a historical performance database for future tendering decisions.

​​

Retention Money Management

  1. Retention Percentage Setup: Define retention rates per contract  

  2. Automated Calculation: Deduct retention from each payment automatically.

  3. Retention Ledger: Track withheld amounts for each subcontractor and project.

  4. Release Scheduling: Set automatic release dates after milestone completion or defect liability period.

  5. Compliance Check: Verify no outstanding defects/issues before releasing retention.

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02

Project & Job Cost Management

  • Project Budgeting & Forecasting (Estimate vs. Actual Costs)

  1. Initial Budget Setup: Create detailed budgets at project, phase, or activity level, using BOQ or estimate data.

  2. Forecasting Tools: Predict future costs based on work completed, inflation, material price changes, and delays.

  3. Dynamic Updates: Automatically adjust forecasts when scope changes or variation orders are approved

  4. Visual Reports: Graphical view of estimated vs. actual costs with alerts for overages.

  5. Integration with Procurement: Real-time cost updates as POs are raised and invoices processed.

​

Job Costing by Phase, Activity, or Cost Code

  1. Cost Codes/WBS Structure: Define phases (e.g., Foundation, Structure, Finishing) and activities under each phase.

  2. Direct & Indirect Costs: Record both direct costs (materials, labor) and indirect costs (overheads, admin).

  3. Automated Cost Allocation: Match invoices, payroll, and inventory usage to the correct cost code automatically.

  4. Granular Tracking: Drill down to see exact cost breakdown for each project element.

​

Cost Variance Analysis in Real Time

  1. Variance Alerts: Automatic notifications when actual cost exceeds budget for any phase or activity.

  2. Trend Analysis: Identify recurring cost overruns or savings opportunities.

  3. Root Cause Tracking: Link variances to specific causes (delays, material wastage, labor inefficiency).

  4. Real-Time Dashboards: Always-updated views for project managers and finance teams.

​

Allocation of Costs to Specific Projects, Sites, or Cost Centers

  1. Cross-Charging: Allocate shared resources (equipment, admin) proportionally between projects.

  2. Cost Center Budgeting: Assign and monitor budgets per department, team, or site.

  3. Integrated Ledger: Post all allocations directly into the ERP’s accounting module.

Fabrication & Workshop

Optimize Process, Enhance Fabrication efficiency, Quality control, Cost management and Docuemntation

01

Production Planning & Scheduling

  • Detailed Production Scheduling and Capacity Planning

  1. Develop daily, weekly, or monthly production schedules based on sales orders, forecasts, and inventory levels

  2. Analyze machine, labor, and shift availability to allocate resources effectively

  3. Support for both forward (start from current date) and backward (plan from due date) scheduling

  4. Visual charts and dashboards for production timelines, constraints, and bottlenecks

  • Work Order Management and Tracking

  1. Create, release, and track work orders for each production job or batch

  2. Include details such as quantity, BOM, routing steps, assigned operators, and due dates

  3. Real-time updates on work order status: Planned → Released → In Progress → Completed → Closed

  4. Link work orders to customer orders, projects, or inventory replenishment needs

  • Bill of Materials (BOM) Creation and Version Control

  1. Define multi-level BOMs including components, subassemblies, labor, and overhead costs

  2. Manage alternative or substitute components for flexibility during shortages

  3. Version control to track historical BOM changes and approve revisions

  4. Automatically calculate material requirements and costs based on BOM and routing

02

Shop Floor Control

  • Real-Time Monitoring of Production Status and Machine Utilization

  1. Live dashboards showing production order status, job progress, and completion rates

  2. Integration with IoT devices, sensors, and PLCs to monitor machine performance

  3. Alerts for downtime, idle machines, or delays in workflow

  4. Visualization of OEE (Overall Equipment Effectiveness)

  • Labor Tracking and Shift Management

  1. Time and attendance tracking for shop floor personnel

  2. Assign and monitor tasks by operator, machine, or work center

  3. Shift planning with coverage optimization and labor forecasting

  4. Performance analysis based on output, downtime, and attendance

  • Quality Checks and Defect Tracking

  1. In-process and post-production quality checks linked to work orders

  2. Visual inspection records, measurement logs, and test criteria

  3. Immediate defect logging with root-cause tagging

  4. Integration with Quality Management for follow-up actions

03

Maintenance Management

  • Preventive Maintenance (PM)

  1. Schedule routine maintenance tasks based on time intervals, usage hours, or production cycles

  2. Generate automated work orders with required checklists and spare parts

  3. Calendar view for upcoming maintenance tasks by equipment or department

  • Corrective Maintenance (CM)

  1. Trigger repair tasks based on real-time equipment failure alerts

  2. Track issue source, assigned technician, parts used, and resolution time

  3. Prioritize tasks based on severity and production impact

  • Equipment and Asset Management

  1. Maintain a complete digital record of all machinery and production equipment

  2. Asset registration with specs, serial numbers, warranties, and service history

  3. Categorize assets by type, location, department, or criticality

  4. Link each asset to related spare parts, manuals, and inspection documents

  5. Track asset lifecycle and depreciation (optional integration with Finance)

  6. Assign maintenance ownership and responsibilities

  • Downtime Tracking and Reporting

  1. Monitor and log downtime events with cause codes (e.g., mechanical, electrical, operator error)

  2. Real-time alerts for critical downtime incidents

  3. Integration with production and machine sensors (IoT) for automated capture

  4. Downtime analysis dashboards showing trends, duration, frequency, and impact

04

Quality Management

  • Quality Control Workflows and Compliance Tracking

  1. Define and enforce quality inspection points across production stages

  2. Automate pass/fail decisions and hold/release actions

  3. Track compliance with ISO, FDA, HACCP, or other industry standards

  4. Create workflows for handling deviations and anomalies

  • Inspection Records and Audit Trails

  1. Digital storage of inspection results, certificates, and photos

  2. Audit trails for all quality actions and user interactions

  3. Support for sampling plans, AQL methods, and batch traceability

  4. Auto-trigger inspections for specific products, lots, or vendors

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