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At SoSME, we proudly support a wide spectrum of industries with intelligent, scalable, and sustainable ERP, SaaS, and PaaS solutions.

 

Our platform is designed to adapt to the unique operational needs, regulatory environments, and growth ambitions of each sector.

Hospitality & Restaurant

Manage Front-of-house operations, accelerate order-taking, Enhance guest experiences 

01

Point of Sale (POS) for Restaurants

  • Fast Order Entry with Customizable Menus                

  1. Intuitive touchscreen interface for rapid order input

  2. Visual menu with categories, modifiers (e.g., toppings, cooking preferences), and combo options

  3. Support for dine-in, takeout, and delivery orders

  4. Quick edits and substitutions without restarting the order

  • Table Management and Seating Plans

  1. Interactive floor plan with real-time table status (vacant, occupied, reserved)

  2. Assign servers to tables for accountability and tips tracking

  3. Manage table turns, merge or split tables

  4. Waitlist and reservation integration

  • Split Bills, Multiple Payment and Tips Handling

  1. Easily split bills by item, guest, or amount

  2. Support for multiple simultaneous payment types (cash, card, mobile wallet, gift card)

  3. Built-in tipping options with percentage suggestions

  4. Auto allocation of tips to servers and shift report.

  • Create, Update, and Price Menu Items Easily

  1. Add and modify menu items with images, descriptions, and custom modifiers (e.g., toppings, spice level).

  2. Set dynamic pricing based on location, service type (dine-in, delivery), or time (e.g., lunch specials).

  3. Link menu items to recipes and ingredients for accurate cost and inventory updates.

  4. Multi-language support for international operations.

  • Track Ingredient Usage and Recipe Costing

  1. Define standardized recipes with ingredient quantities and yields

  2. Track actual vs. expected usage for waste analysis

  3. Automatic cost calculation based on ingredient prices

  4. Adjust food cost margins and menu pricing with real-time cost fluctuations

  • Seasonal Menu and Special Promotion Management

  1. Schedule limited-time offers or seasonal items (e.g., Ramadan menu, summer drinks)

  2. Activate promotions linked to loyalty programs or sales campaigns

  3. Monitor performance of temporary menu items and promotions

03

Menu & Recipe Management

02

Reservations & Customer Management

  • Table Reservations and Waitlist Management

  1. Real-time table availability display based on seating plans

  2. Accept reservations via phone, POS, website, or mobile app

  3. Manage walk-ins and waitlist with estimated wait time notifications

  4. Reservation reminders and no-show tracking

  • Customer Profiles, Preferences, and Loyalty Programs

  1. Maintain detailed customer profiles (visit history, favorite dishes, dietary preferences)

  2. Segment guests for targeted promotions or VIP treatment

  3. Track and reward loyalty points, visit frequency, or referrals

  • Feedback Collection and Service Ratings

  1. Collect customer feedback via digital receipts, tablets, or post-visit surveys

  2. Rate service, food quality, and overall experience

  3. Link feedback to specific staff or shifts for performance management

04

Integration

  • Mobile/Tablet Ordering and Kitchen Display System (KDS) Integration

  1. Tableside ordering via mobile or tablet, synced directly with kitchen

  2. Orders instantly displayed on KDS screens in the kitchen by course and priority

  3. Reduce paper tickets with real-time status updates (e.g., in prep, ready, served)

  4. Notify waitstaff when orders are ready for delivery to the table

  • Integration with Food Delivery Aggregators  

  1. Orders from third-party delivery platforms automatically synced into the POS/KDS system.

  2. Unified dashboard for managing in-house, takeaway, and aggregator orders in one place.

  3. Aggregator-specific tags, delivery times, and order types visible to kitchen and staff.

  4. Auto-synchronization of menu items, prices, availability, and modifiers with delivery platforms.

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